FAQ
FAQ
1. What is Ezradaily?
Ezradaily is a modern everyday carry brand focused on slim wallets and practical accessories designed to help you stay organized without the bulk.
2. How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated delivery times are usually:
- United States: 7–15 business days
- International: 10–20 business days
Please note that delivery times may vary depending on your location and carrier conditions.
3. Will I receive a tracking number?
Yes. Once your order has shipped, you will receive a confirmation email with tracking information, if available.
4. How can I track my order?
You can track your order using the tracking link sent to your email after shipment. You may also contact us at [service@ezradaily.com] if you need assistance.
5. Can I cancel or change my order?
If your order has not yet been processed, we may be able to cancel or update it. Please contact us as soon as possible at [service@ezradaily.com].
Once an order has been processed or shipped, changes may no longer be possible.
6. What should I do if I entered the wrong shipping address?
Please contact us immediately at [service@ezradaily.com]. We will do our best to help, but we cannot guarantee address changes after an order enters processing.
7. Do you accept returns?
Yes. We accept eligible return requests within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
For full details, please see our Refund Policy.
8. What if my order arrives damaged or incorrect?
Please email us within 7 days of delivery at [service@ezradaily.com] with your order number, a description of the issue, and clear photos. We’ll review the situation and work on a suitable resolution.
9. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping availability may vary depending on location.
10. Will I need to pay customs duties or import taxes?
For international orders, customs duties, taxes, or related fees may apply depending on your country’s regulations. These charges are the customer’s responsibility unless otherwise stated.
11. What payment methods do you accept?
We accept major payment methods available at checkout, which may include credit cards, debit cards, PayPal, Shop Pay, and other secure payment options depending on your region.
12. How can I contact customer support?
You can reach us at [service@ezradaily.com]. We typically respond within 1–2 business days.